Thank You Readers

This came as an incredible surprise this year, and we are more than humbled to be your choice for Best Customer Service. We always try to have a Consumer Strong approach, follow the Golden Rule, and it's so great to see this Forever Agent mindset being recognized. When asked some questions about our company in regards to the award, here's what we had to say.

1. What makes you stand out from the competition?
   Dedication to our clients, day & night, ensuring their best interest is the priority in all situations. 
2. What brings Customers back to your business?
   Customer Service. We were built upon the Golden Rule and that continues on today. We treat our customers the way we would like to be treated.
3. What’s something your customers may not know about your business?
   The Relocation Department. If you are moving out of the Billings, Red Lodge or Columbus areas, we can help ease your stress by finding you a hardworking, established agent. Berkshire Hathaway HomeServices' vast network allows us to research, screen and locate you an agent that will look out for your best interest moving forward in your new life adventure.
4. What makes your business a good place to work?
   Respect. Every voice is heard. Every person matters.
5. What do you enjoy most about having your business in this community?
   The relationships that are created, strengthened. Relationships we carry forward. The people of Columbus, Billings, Red Lodge are the best in the country.
6. What can customers expect when they walk through your doors?
   Gratitude. Honesty. Integrity. Agent Expertise. Teamwork.  
7. What does it mean to be voted Best of the Best?
   Receiving the Reader’s Choice Best Costumer Service Award is a reflection every person in our organization. It is a team effort, that we recognize every day. But to have you, our clients and the public recognize Berkshire Hathaway HomeServices Floberg Real Estate as providing the Best Customer Service is truly rewarding. 
8. What are you most proud of?
   That our clients and the public recognized the quality of service the agents and staff of Berkshire Hathaway HomesServices Floberg Real Estate provides and made the effort to vote for us.
9. What’s your secret to good customer service?
   The Golden Rule, always the Golden Rule. Treat everyone as you would like to be treated. Working to ensure our customer’s interest is priority in all situations. 
10. What are some of the things you do to give back to the community?
    We had our first annual Welcome to the Neighborhood event in July where we promoted 21 nonprofits. 
11. How do you build trust with clients?
    Actively listening to our clients. Acting in their best interest. Our client’s best interest is priority in all situations.
12. What makes your business popular?
    When you do a good job, people talk. Referrals and reputation are the lifeblood of a successful real estate office.
13. Fun fact about your business?
    Our company is over 60 years old!

While we appreciate all our builders we work with, with Suzie Countway at our office representing them as their REALTOR, we're especially pleased this year to see Helgeson Homes in the finalists, and ultimately winning the category as Best Builder. Congratulations!